By booking a service with Falcon Auto Detailing LLC, you agree to the following Terms of Service.
These terms outline the conditions under which we provide auto detailing and upholstery cleaning services and clarify our responsibilities and limitations of liability. Please read carefully.
1. Limitations of Liability
Falcon Auto Detailing LLC is committed to providing high-quality services, but we are not liable for the following:
Pre-Existing Damage or Wear and Tear
- Damage that existed prior to the service, including:
- Loose or damaged stitching on convertible tops.
- Fading, bubbling, flaking, or peeling paint or clear coat.
- Cracks, chips, or scratches on glass, mirrors, or other surfaces.
- Worn, aged, or brittle materials susceptible to failure during routine cleaning or detailing.
Aging or Fragile Materials
- Vehicles with aging or deteriorated materials (e.g., soft tops, leather upholstery, rubber seals) are prone to damage. Falcon Auto Detailing LLC is not responsible for material failures due to age, fragility, or improper maintenance prior to service.
Aftermarket or Non-OEM Parts
- We are not liable for damage to aftermarket modifications, non-OEM parts, or accessories, including but not limited to:
- Vinyl wraps or decals.
- Custom paint jobs.
- Third-party-installed electronics or enhancements.
Electrical Systems and Sensitive Components
- Falcon Auto Detailing LLC takes great care during interior cleaning, but we are not liable for malfunctions, damage, or corrosion affecting electrical components, including but not limited to:
- ECUs (Engine Control Units), BCMs (Body Control Modules), fuse boxes, wiring harnesses, or other electronics.
- Water or chemical intrusion into areas with exposed or vulnerable electronics.
- Corrosion or electrical shorts resulting from pre-existing contamination (e.g., spilled liquids or food) or prior cleaning attempts by the customer.
- Due to the nature of vehicle construction, many sensitive modules are located under carpeting or trim and may be at risk from any previous spills. Customers must disclose recent liquid spills or prior detailing efforts before service.
- Falcon Auto Detailing LLC is not responsible for electrical system issues that manifest after detailing if no visible water pooling, oversaturation, or misuse of tools occurred during service.
Items Left in the Vehicle
- Customers are responsible for removing all personal belongings prior to service. Falcon Auto Detailing LLC is not liable for lost or damaged items left inside the vehicle.
2. Convertible Tops
- Due to the delicate nature of convertible tops, Falcon Auto Detailing LLC is not liable for:
- Loose or damaged stitching.
- Rips, tears, or holes caused by wear and tear or aged materials.
- Water leakage or damage caused by pre-existing seal issues.
3. Paint and Coatings
- Falcon Auto Detailing LLC will not be held responsible for:
- Paint or clear coat damage resulting from pre-existing conditions, including scratches, chips, or oxidation.
- Damage to ceramic coatings or waxes applied by third parties.
4. Post-Service Disputes
- Any concerns regarding the service must be reported to Falcon Auto Detailing LLC within 24 hours of completion. Reports made after this timeframe will not be eligible for review.
- Customers must provide clear evidence (e.g., photographs) of any claims regarding post-service damage. Without evidence, we are not able to process the claim.
5. Insurance Claims
- In the event of a dispute regarding damage, Falcon Auto Detailing LLC requires the customer to provide:
- Pre-Service Photos: Clear images of the vehicle’s condition prior to the service.
- Service Records: Documentation showing any prior repairs, modifications, or maintenance that may impact the condition of the vehicle.
- Claims cannot be processed without both pre-service photos and service records.
- Falcon Auto Detailing LLC reserves the right to involve our insurance provider for dispute resolution. Our insurance provider will assess the claim and determine liability based on the evidence presented.
6. Assumption of Risk
- By booking a service, the customer acknowledges and accepts that:
- Older vehicles and those with pre-existing damage are more susceptible to issues during detailing.
- Routine cleaning processes may reveal or worsen hidden imperfections.
7. Upholstery & Home Fabric Cleaning Disclaimer
- Falcon Auto Detailing LLC offers upholstery and home fabric cleaning services using professional hot water extraction and related cleaning methods. Due to the nature of fabrics and prior use, results are not guaranteed.
- Falcon Auto Detailing LLC is not liable for:
- Permanent stains, discoloration, or odors that cannot be fully removed.
- Fabric shrinkage, browning, wicking, texture changes, or color loss.
- Damage caused by pre-existing wear, unknown fabric composition, manufacturing defects, or prior cleaning attempts.
- Some fabrics are not suitable for water-based cleaning. Falcon Auto Detailing LLC reserves the right to decline service or adjust cleaning methods if a fabric is deemed unsafe to clean.
- Customers acknowledge that fabric type and condition may not be fully identifiable prior to service and accept the inherent risks associated with upholstery cleaning.
- By approving and proceeding with service, the customer accepts these risks and releases Falcon Auto Detailing LLC from liability related to fabric response or cleaning outcomes.
8. Agreement to Terms
- By booking a service with Falcon Auto Detailing LLC, the customer agrees to these Terms of Service. Booking, payment, or acceptance of service constitutes acknowledgment and acceptance of these terms.
- For questions or concerns, please contact Falcon Auto Detailing LLC at FalconAutoDetailingLLC@gmail.com.
Customer Inspection & Service Finality
Upon completion of the service, it is the customer’s responsibility to inspect the vehicle or upholstery thoroughly. Any concerns or issues must be addressed with the technician at that time. By accepting the service and making payment, the customer acknowledges satisfaction with the work performed. Falcon Auto Detailing LLC is not obligated to return for additional touch-ups or provide refunds after the service has been completed.
Same-day cancellations are subject to a $75 fee.